PRACTICE STATEMENT - 2nd November 2017
Following a practice inspection by the Care Quality Commission (CQC) on 23rd August 2017, The Grove Medical Centre, Church Road, Egham, Surrey is very disappointed at the outcome. The CQC inspection report highlighted the surgery was providing caring services , which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.
We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.
We have already taken action after it was highlighted during the inspection that there was inadequate evidence of blood testing for prescribed drugs that need monitoring at frequent intervals. We now routinely advise all patients on these medications the need to regularly monitor blood tests, in addition, we place messages on our waiting room television screens informing these patient groups, add prescription reminders to all medications that need monitoring, remind local pharmacists that patients need regular blood tests for their specific medications, advise clinicians of the medications that need regular blood monitoring and review all patients needing monitoring blood tests on a three monthly rolling basis.
We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.”
The full CQC inspection report can be viewed at www.cqc.org.uk or www.thegrovemedicalcentre.co.uk
THE GROVE MEDICAL CENTRE